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WEBSITE PRIVACY, POPIA, COOKIE AND TERMS OF USE POLICY
Effective date: 21 September 2026
1. COMPANY INFORMATION
This website is operated by Redd Heat Africa (Pty) Ltd, Registration Number 2016/122899/07, trading as Redd Heat Properties (“Redd Heat Properties”, “we”, “us” or “our”).
Business address: 22 Vermeulen Road, Alberton, Gauteng, 1449, South Africa
Email: joyce@reddheatproperties.com
Office telephone: 061 536 4003
Telephone and WhatsApp: +27 76 610 8624
Information Officer: Joyce Koto
Information Officer email: joyce@reddheatproperties.com
2. PURPOSE OF THIS POLICY
This policy explains how Redd Heat Properties collects, uses, stores, protects and shares personal information when visitors use our website, submit property enquiries, contact our agents, communicate with us through WhatsApp or interact with our social-media pages.
We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (“POPIA”) and other applicable South African laws.
3. PERSONAL INFORMATION WE COLLECT
Depending on how you interact with us, we may collect:
• Your full name, identity or registration details where legally required;
• Telephone and WhatsApp numbers;
• Email and physical addresses;
• Property requirements, preferred locations and price range;
• Information relating to a property you wish to sell, buy, let or rent;
• Financial, employment and FICA information required for a transaction;
• Messages, enquiries and communication records;
• Website usage information, browser information, device details and cookies; and
• Any other information voluntarily provided to us.
You are responsible for ensuring that the information you provide is accurate and complete.
4. HOW WE COLLECT INFORMATION
We may collect personal information when you:
• Complete an enquiry or contact form on our website;
• Enquire about a listed property;
• Communicate with us by telephone, email or WhatsApp;
• Interact with Redd Heat Properties on Facebook, Instagram, Messenger or other social-media platforms;
• Attend a viewing, sign a mandate, apply for a rental or submit an offer; or
• Provide documents required for FICA, credit checks, property transfers, rental applications or bond applications.
5. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Respond to property enquiries and arrange viewings;
• Assist with buying, selling, renting or letting property;
• Match clients with suitable properties;
• Verify identities and comply with FICA, POPIA, PPRA and other legal requirements;
• Conduct rental, affordability, credit or reference checks where authorised;
• Prepare mandates, offers to purchase, lease agreements and related documents;
• Communicate with attorneys, banks, bond originators, landlords, sellers, purchasers and service providers involved in a transaction;
• Maintain business, transaction and compliance records;
• Improve our website, listings and services;
• Prevent fraud and protect our clients, agents and business; and
• Send property updates or marketing communications where consent has been provided or where otherwise legally permitted.
Submitting a property enquiry authorises us to contact you regarding that enquiry. It does not automatically authorise unrelated marketing.
6. SHARING OF INFORMATION
We only share personal information when reasonably necessary for our services or where required by law.
Information may be shared with:
• Redd Heat Properties agents and authorised personnel;
• Property24, Private Property and other property portals;
• Sellers, purchasers, landlords and tenants where required for a transaction;
• Conveyancing attorneys, transferring attorneys and bond attorneys;
• Banks, bond originators, credit bureaus and tenant-screening providers;
• Valuers, inspectors, municipalities, body corporates and homeowners’ associations;
• Website, email, technology and data-storage service providers;
• Regulatory bodies, law-enforcement authorities or government departments where legally required; and
• Other property agencies involved in a legitimate joint or referral transaction.
We do not sell personal information to third parties.
7. WHATSAPP AND SOCIAL MEDIA
Our website may provide links to WhatsApp, Facebook, Instagram, Messenger, Property24 and other third-party services.
When you communicate with us through these platforms, your information is also processed according to the privacy policies and terms of those service providers. These providers may store or process information outside South Africa.
Redd Heat Properties is not responsible for the independent privacy practices, security or availability of external platforms. Visitors should review the policies of each platform before using it.
8. COOKIES
Our website may use cookies and similar technologies to:
• Enable essential website functions;
• Remember visitor preferences;
• Measure website traffic and performance;
• Understand how visitors use the website; and
• Improve our services and marketing.
Some cookies may be placed by third-party services or social-media platforms. Visitors may manage or disable cookies through their browser settings. Disabling certain cookies may affect how the website functions.
Where required, non-essential cookies will only be activated after the visitor has been given an appropriate choice.
9. INFORMATION SECURITY AND RETENTION
We take reasonable organisational and technical measures to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
Personal information is retained only for as long as reasonably necessary to provide our services, complete a transaction, resolve disputes, maintain legally required records or comply with regulatory obligations. Information that is no longer required will be securely deleted, destroyed or de-identified where reasonably possible.
Although reasonable safeguards are used, no website, email system or internet transmission can be guaranteed to be completely secure.
10. DIRECT MARKETING
Where you have agreed to receive property alerts or marketing communications, you may withdraw your consent at any time.
You may unsubscribe by:
• Following an unsubscribe instruction in the communication;
• Replying “STOP” to an applicable WhatsApp or SMS message; or
• Emailing joyce@reddheatproperties.com.
Withdrawing marketing consent will not prevent us from communicating with you about an existing enquiry, mandate, transaction or legal obligation.
11. YOUR RIGHTS
Subject to applicable law, you may request:
• Confirmation of whether we hold your personal information;
• Access to your personal information;
• Correction or updating of inaccurate information;
• Deletion of information that we are no longer legally entitled or required to retain;
• An objection to certain processing activities;
• Withdrawal of consent where processing is based on consent; and
• Information about third parties that have received your information.
Requests may be submitted to the Information Officer at joyce@reddheatproperties.com. We may require proof of identity before processing a request.
If you believe your personal information has been handled unlawfully, you may also submit a complaint to the Information Regulator of South Africa.
12. PROPERTY LISTING DISCLAIMER
Redd Heat Properties makes reasonable efforts to ensure that property information is accurate when published. However:
• Property prices, availability, descriptions and features may change without notice;
• Information may be supplied by sellers, landlords, developers or other third parties;
• Photographs and measurements are for general guidance and may not represent every detail of a property;
• Errors and omissions may occur; and
• A listing does not constitute a binding offer or guarantee that a property remains available.
Prospective purchasers and tenants must inspect the property, verify material information and obtain appropriate legal, financial, building or professional advice before entering into an agreement.
A transaction becomes binding only once the required written agreement has been signed and all applicable requirements have been satisfied.
13. WEBSITE USE
Visitors may use this website for lawful property-related purposes only.
Visitors may not:
• Attempt to gain unauthorised access to the website or its systems;
• Introduce malicious software or interfere with website operation;
• Copy, republish or commercially exploit website content without permission;
• Submit false, fraudulent or misleading enquiries; or
• Use property information or agent details for unlawful solicitation, spam or harassment.
14. INTELLECTUAL PROPERTY
Unless otherwise stated, the Redd Heat Properties name, logo, branding, written content, listing material and website content belong to Redd Heat Properties or are used with permission.
No content may be reproduced, distributed or used commercially without prior written permission, except where permitted by law.
15. EXTERNAL LINKS
This website may contain links to third-party websites and platforms. These links are provided for convenience only.
Redd Heat Properties does not control or guarantee the content, availability, security or privacy practices of external websites. Visiting an external link is at the visitor’s own discretion.
16. LIMITATION OF LIABILITY
To the extent permitted by law, Redd Heat Properties will not be liable for loss arising solely from:
• Reliance on information that has not been independently verified;
• Temporary website unavailability or technical errors;
• The actions, content or security practices of third-party platforms; or
• Unauthorised access occurring despite reasonable security measures.
Nothing in this policy excludes any right or remedy that cannot lawfully be excluded.
17. POLICY UPDATES
We may update this policy when our services, website functions or legal obligations change. The revised policy will be published on the website with an updated effective date.
18. CONTACT US
For privacy requests, policy questions or complaints, please contact:
Information Officer: Joyce Koto
Redd Heat Africa (Pty) Ltd t/a Redd Heat Properties
Registration Number: 2016/122899/07
Address: 22 Vermeulen Road, Alberton, Gauteng, 1449, South Africa
Email: joyce@reddheatproperties.com
Office: 061 536 4003
Telephone and WhatsApp: +27 76 610 8624